Tales of Conflict and the Role of Mediation Paperback – 2014

by Monica Hanaway (Author)

Product details

    • Paperback: 217 pages
    • Publisher: The CH Group; 1st edition (2014)
    • ISBN-10: 0957171323
    • ISBN-13: 978-0957171329
    • Average Customer Review: 5.0 out of 5 stars  
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Customer Reviews
By GJ on 18 Nov. 2014
A really good read and so informative and interesting. This is full of useful case studies which use and explain the role of mediation in each case. There are many different situations including work based conflict, marital conflict, general relationship problems all written as stories (or cases) and then the outcome and the role of mediation is explained in language which is easily understood. Well worth reading by anyone who has been or is in a conflict situation and incredibly useful for those who may want to go further in mediation, whether as a client or as a trainee mediator. This book shows the real value of having a conversation with someone skilled and able to support you to look beneath the conflict and come to some kind of resolution. Thoroughly recommended. 
By DM on 20 Dec. 2014
This is a wonderful read. I recommend it to anyone who is a mediator, a therapist or a coach or who is involved in any line of work where an understanding of 'what makes us tick' is an asset. Monica Hanaway takes the reader through not only what has happened and is happening to the people who come to mediation but she also shows what is happening for the mediator.

What really jumped out for me was how accepting Monica was when it came to conflict and strong emotions.
I found it very hard to take sides with the different parties because she managed to show how each party had their own heart felt 'truth' and perception of what had happened between them.

I am not a great lover of case studies, but this was a refeshing approach that felt much more real and believable than many published case studies. This is partly because she showed that there is no such thing as a perfect ending, but there is always a possibility of a 'good enough' ending and a new beginning.

This is a book that can also be enjoyed by anyone who is interested in the complexity of relationships.
I would highly resommend this book to counsellors or psychotherapists in training because it so clearly shows how the same facts or experience is never perceived in the same way.

Hanaway's approach to mediation is informed by existential thought which is often portrayed as heavy and intellectual.
The dot on the eye is that this book could also act as an easy to understand introduction to existential/phenomenological work in practice.

Currently available at the discounted price of £15 (rrp £20) via the website.

Please send cheque for £15 made out to 'Monica Hanaway' at
79 Fairacres Rd